Thousands of San Diego families are plenty upset with the city’s Public Utilities Department’s way of handling their bills as they go months without seeing one. Adding to their frustration is how hard it is to get a hold of someone at the department, they say. … It was a silence that became louder with each day that trickled into months without getting confirmation that his account was set up, or even a bill. He recalled regularly calling the water department and would often be on hold for over an hour trying to speak to someone.