Is your water or power being shut off? You have options
Every month, millions of low-income Californians struggle to pay their water and utility bills. A survey on COVID-19‘s financial effect on water systems and customers found that 12% of California households were behind on their water bills, and that statewide, customers owe $1 billion in water debt. … [State law] prohibits most water companies from shutting off your water unless your payment is overdue by 60 days. Water utilities are also required to notify you at least seven business days before a shut-off, and they must have their shut-off policy on their website. (DWP’s policies can be found on its website: Click on “Residential Customers,” then “Customer Service,” and on the lefthand side at the bottom of the page, click “Water Service Disconnection Policy.” You can download the complete policy in six languages.)